{"id":3461,"date":"2025-10-22T16:29:43","date_gmt":"2025-10-22T16:29:43","guid":{"rendered":"https:\/\/naturamada.com\/toestand-retourneren\/"},"modified":"2026-01-29T14:03:02","modified_gmt":"2026-01-29T14:03:02","slug":"toestand-retourneren","status":"publish","type":"page","link":"https:\/\/naturamada.com\/nl\/toestand-retourneren\/","title":{"rendered":"Toestand retourneren"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3461\" class=\"elementor elementor-3461 elementor-3429\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e95c4e3 e-flex e-con-boxed e-con e-parent\" data-id=\"e95c4e3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-eefdefa elementor-widget elementor-widget-text-editor\" data-id=\"eefdefa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2 style=\"text-align: center;\" data-start=\"321\" data-end=\"368\"><strong data-start=\"324\" data-end=\"368\">Voorwaarden voor retourneren en terugbetalen<\/strong><\/h2><h4 data-start=\"370\" data-end=\"399\"> <\/h4><h4 data-start=\"370\" data-end=\"399\"><strong data-start=\"374\" data-end=\"399\">1. Algemeen beleid<\/strong><\/h4><p data-start=\"401\" data-end=\"734\">Bij <strong data-start=\"406\" data-end=\"420\">Naturamada<\/strong> hechten we veel belang aan de kwaliteit van onze producten en de tevredenheid van onze klanten.<br data-start=\"524\" data-end=\"527\">Elk artikel wordt zorgvuldig voorbereid en gecontroleerd voordat het wordt verzonden.<br data-start=\"597\" data-end=\"600\">Als een product echter niet aan je verwachtingen voldoet, heb je het recht het te retourneren onder de hieronder beschreven voorwaarden.<\/p><h4 data-start=\"741\" data-end=\"777\"><strong data-start=\"745\" data-end=\"777\">2. Niet-retourneerbare producten<\/strong><\/h4><p data-start=\"779\" data-end=\"1112\">Om redenen van hygi\u00ebne en voedselveiligheid <strong data-start=\"834\" data-end=\"955\">kunnen voedingsproducten (specerijen, gedroogde bladeren, thee, kruidenthee, enz.) niet worden geretourneerd of geruild<\/strong>, behalve in het geval van een fout van onze kant of een defect product bij ontvangst.<br data-start=\"1032\" data-end=\"1035\">Artikelen die geopend, beschadigd of gebruikt zijn, kunnen niet worden terugbetaald.<\/p><h4 data-start=\"1119\" data-end=\"1151\"><strong data-start=\"1123\" data-end=\"1151\">3. Producten die kunnen worden geretourneerd<\/strong><\/h4><p data-start=\"1153\" data-end=\"1357\"><strong data-start=\"1157\" data-end=\"1186\">Niet-voedingsartikelen<\/strong> (bijv. natuurstenen, accessoires, wellnessboxen, enz.) kunnen <strong data-start=\"1292\" data-end=\"1313\">binnen 14 dagen<\/strong> na ontvangst van de bestelling worden geretourneerd.<\/p><p data-start=\"1359\" data-end=\"1391\">Om in aanmerking te komen voor een retourzending :<\/p><ul data-start=\"1392\" data-end=\"1648\"><li data-start=\"1392\" data-end=\"1477\"><p data-start=\"1394\" data-end=\"1477\">Het product moet <strong data-start=\"1415\" data-end=\"1423\">nieuw<\/strong>, <strong data-start=\"1425\" data-end=\"1440\">ongebruikt<\/strong> en in de <strong data-start=\"1453\" data-end=\"1476\">originele verpakking<\/strong> zijn.<\/p><\/li><li data-start=\"1478\" data-end=\"1552\"><p data-start=\"1480\" data-end=\"1552\"><strong data-start=\"1484\" data-end=\"1502\">Een aankoopbewijs<\/strong> (factuur- of ordernummer) moet worden bijgevoegd.<\/p><\/li><li data-start=\"1553\" data-end=\"1648\"><p data-start=\"1555\" data-end=\"1648\">De kosten van het retourneren van de goederen zijn voor rekening van de Klant, tenzij een fout of defect aan Naturamada is toe te schrijven.<\/p><\/li><\/ul><h4 data-start=\"1655\" data-end=\"1685\"><strong data-start=\"1659\" data-end=\"1685\">4. Retourprocedure<\/strong><\/h4><p data-start=\"1687\" data-end=\"1786\">Neem voordat u goederen retourneert contact met ons op via het volgende adres:<br data-start=\"1752\" data-end=\"1755\">\ud83d\udce7 <strong data-start=\"1758\" data-end=\"1784\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"1760\" data-end=\"1782\">contact@naturamada.com<\/a><\/strong><\/p><p data-start=\"1788\" data-end=\"1807\">Specificeer a.u.b:<\/p><ul data-start=\"1808\" data-end=\"1945\"><li data-start=\"1808\" data-end=\"1840\"><p data-start=\"1810\" data-end=\"1840\">Uw <strong data-start=\"1816\" data-end=\"1838\">bestelnummer<\/strong><\/p><\/li><li data-start=\"1841\" data-end=\"1877\"><p data-start=\"1843\" data-end=\"1877\">Het (de) <strong data-start=\"1853\" data-end=\"1875\">betrokken product<\/strong>(en)<\/p><\/li><li data-start=\"1878\" data-end=\"1945\"><p data-start=\"1880\" data-end=\"1945\">De <strong data-start=\"1883\" data-end=\"1902\">reden voor de retourzending<\/strong> (defect, fout, ontevredenheid, enz.)<\/p><\/li><\/ul><p data-start=\"1947\" data-end=\"2086\">Wij zullen u dan informeren over het retouradres en de te volgen procedure.<br data-start=\"2017\" data-end=\"2020\">Geen enkel pakket dat zonder voorafgaande toestemming wordt geretourneerd, wordt geaccepteerd.<\/p><h4 data-start=\"2093\" data-end=\"2117\"><strong data-start=\"2097\" data-end=\"2117\">5. Terugbetaling<\/strong><\/h4><p data-start=\"2119\" data-end=\"2207\">Zodra we het geretourneerde product hebben ontvangen en gecontroleerd, geven we het geld terug:<\/p><ul data-start=\"2208\" data-end=\"2486\"><li data-start=\"2208\" data-end=\"2301\"><p data-start=\"2210\" data-end=\"2301\">De terugbetaling wordt gedaan via <strong data-start=\"2248\" data-end=\"2274\">hetzelfde betaalmiddel<\/strong> dat werd gebruikt op het moment van aankoop.<\/p><\/li><li data-start=\"2302\" data-end=\"2398\"><p data-start=\"2304\" data-end=\"2398\">De verwerkingstijd is over het algemeen <strong data-start=\"2347\" data-end=\"2370\">7 tot 10 werkdagen<\/strong> na ontvangst van het pakket.<\/p><\/li><li data-start=\"2399\" data-end=\"2486\"><p data-start=\"2401\" data-end=\"2486\">Initi\u00eble verzendkosten worden niet gerestitueerd, tenzij we ons vergissen.<\/p><\/li><\/ul><h4 data-start=\"2493\" data-end=\"2545\"><strong data-start=\"2497\" data-end=\"2545\">6. Beschadigde producten of bestelfout<\/strong><\/h4><p data-start=\"2547\" data-end=\"2599\">Als u een defect of onjuist product ontvangt:<\/p><ul data-start=\"2600\" data-end=\"2806\"><li data-start=\"2600\" data-end=\"2679\"><p data-start=\"2602\" data-end=\"2679\">Neem binnen <strong data-start=\"2622\" data-end=\"2635\">48 uur<\/strong> na ontvangst contact met ons op met een <strong data-start=\"2657\" data-end=\"2676\">foto<\/strong>.<\/p><\/li><li data-start=\"2680\" data-end=\"2806\"><p data-start=\"2682\" data-end=\"2806\">Afhankelijk van het geval zullen we je een <strong data-start=\"2720\" data-end=\"2731\">omruiling<\/strong>, een <strong data-start=\"2736\" data-end=\"2745\">tegoedbon<\/strong> of een <strong data-start=\"2753\" data-end=\"2779\">volledige terugbetaling<\/strong> (inclusief verzendkosten) aanbieden.<\/p><\/li><\/ul><h4 data-start=\"2813\" data-end=\"2846\"><strong data-start=\"2817\" data-end=\"2846\">7. Contact klantenservice<\/strong><\/h4><p data-start=\"2848\" data-end=\"2970\">Voor vragen over retourzendingen of terugbetalingen:<br data-start=\"2910\" data-end=\"2913\">\ud83d\udce7 <strong data-start=\"2916\" data-end=\"2942\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2918\" data-end=\"2940\">contact@naturamada.com<\/a><\/strong><br data-start=\"2942\" data-end=\"2945\">\ud83c\udf10 <strong data-start=\"2948\" data-end=\"2970\"><a class=\"decorated-link cursor-pointer\" target=\"_new\" rel=\"noopener\" data-start=\"2950\" data-end=\"2968\">www.naturamada.com<\/a><\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Voorwaarden voor retourneren en terugbetalen 1. Algemeen beleid Bij Naturamada hechten we veel belang aan de kwaliteit van onze producten [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-3461","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Toestand retourneren - Naturamada<\/title>\n<meta name=\"robots\" content=\"noindex, nofollow\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Toestand retourneren - Naturamada\" \/>\n<meta property=\"og:description\" content=\"Voorwaarden voor retourneren en terugbetalen 1. 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