{"id":3465,"date":"2025-10-22T16:29:43","date_gmt":"2025-10-22T16:29:43","guid":{"rendered":"https:\/\/naturamada.com\/condicion-de-devolucion\/"},"modified":"2026-01-29T14:03:02","modified_gmt":"2026-01-29T14:03:02","slug":"condicion-de-devolucion","status":"publish","type":"page","link":"https:\/\/naturamada.com\/es\/condicion-de-devolucion\/","title":{"rendered":"Condici\u00f3n de devoluci\u00f3n"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3465\" class=\"elementor elementor-3465 elementor-3429\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e95c4e3 e-flex e-con-boxed e-con e-parent\" data-id=\"e95c4e3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-eefdefa elementor-widget elementor-widget-text-editor\" data-id=\"eefdefa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2 style=\"text-align: center;\" data-start=\"321\" data-end=\"368\"><strong data-start=\"324\" data-end=\"368\">Condiciones de devoluci\u00f3n y reembolso<\/strong><\/h2><h4 data-start=\"370\" data-end=\"399\"> <\/h4><h4 data-start=\"370\" data-end=\"399\"><strong data-start=\"374\" data-end=\"399\">1. Pol\u00edtica general<\/strong><\/h4><p data-start=\"401\" data-end=\"734\">En <strong data-start=\"406\" data-end=\"420\">Naturamada<\/strong> damos mucha importancia a la calidad de nuestros productos y a la satisfacci\u00f3n de nuestros clientes.<br data-start=\"524\" data-end=\"527\">Cada art\u00edculo se prepara y comprueba cuidadosamente antes de su env\u00edo.<br data-start=\"597\" data-end=\"600\">No obstante, si un producto no cumple tus expectativas, tienes derecho a devolverlo en las condiciones que se describen a continuaci\u00f3n.<\/p><h4 data-start=\"741\" data-end=\"777\"><strong data-start=\"745\" data-end=\"777\">2. Productos no retornables<\/strong><\/h4><p data-start=\"779\" data-end=\"1112\">Por razones de higiene y seguridad alimentaria, <strong data-start=\"834\" data-end=\"955\">los productos alimenticios (especias, hojas secas, t\u00e9s, infusiones, etc.) no pueden devolverse ni cambiarse<\/strong>, salvo en caso de error por nuestra parte o de producto defectuoso en el momento de la recepci\u00f3n.<br data-start=\"1032\" data-end=\"1035\">Los art\u00edculos que hayan sido abiertos, da\u00f1ados o utilizados no pueden devolverse.<\/p><h4 data-start=\"1119\" data-end=\"1151\"><strong data-start=\"1123\" data-end=\"1151\">3. Productos retornables<\/strong><\/h4><p data-start=\"1153\" data-end=\"1357\"><strong data-start=\"1157\" data-end=\"1186\">Los art\u00edculos no alimentarios<\/strong> (por ejemplo, piedras naturales, accesorios, cajas de bienestar, etc.) pueden devolverse <strong data-start=\"1292\" data-end=\"1313\">en un plazo de 14 d\u00edas<\/strong> a partir de la recepci\u00f3n del pedido.<\/p><p data-start=\"1359\" data-end=\"1391\">Para poder optar a una devoluci\u00f3n :<\/p><ul data-start=\"1392\" data-end=\"1648\"><li data-start=\"1392\" data-end=\"1477\"><p data-start=\"1394\" data-end=\"1477\">El producto debe estar <strong data-start=\"1415\" data-end=\"1423\">nuevo<\/strong>, <strong data-start=\"1425\" data-end=\"1440\">sin usar<\/strong> y en su <strong data-start=\"1453\" data-end=\"1476\">embalaje original<\/strong>.<\/p><\/li><li data-start=\"1478\" data-end=\"1552\"><p data-start=\"1480\" data-end=\"1552\">Debe adjuntarse <strong data-start=\"1484\" data-end=\"1502\">un justificante de compra<\/strong> (factura o n\u00famero de pedido).<\/p><\/li><li data-start=\"1553\" data-end=\"1648\"><p data-start=\"1555\" data-end=\"1648\">Los gastos de devoluci\u00f3n de la mercanc\u00eda correr\u00e1n a cargo del Cliente, salvo error o defecto imputable a Naturamada.<\/p><\/li><\/ul><h4 data-start=\"1655\" data-end=\"1685\"><strong data-start=\"1659\" data-end=\"1685\">4. Procedimiento de devoluci\u00f3n<\/strong><\/h4><p data-start=\"1687\" data-end=\"1786\">Antes de devolver cualquier producto, ponte en contacto con nosotros en la siguiente direcci\u00f3n:<br data-start=\"1752\" data-end=\"1755\">\ud83d\udce7 <strong data-start=\"1758\" data-end=\"1784\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"1760\" data-end=\"1782\">contact@naturamada.com<\/a><\/strong><\/p><p data-start=\"1788\" data-end=\"1807\">Especifica:<\/p><ul data-start=\"1808\" data-end=\"1945\"><li data-start=\"1808\" data-end=\"1840\"><p data-start=\"1810\" data-end=\"1840\">Tu <strong data-start=\"1816\" data-end=\"1838\">n\u00famero de pedido<\/strong><\/p><\/li><li data-start=\"1841\" data-end=\"1877\"><p data-start=\"1843\" data-end=\"1877\"><strong data-start=\"1853\" data-end=\"1875\">Producto(s) afectado(s)<\/strong><\/p><\/li><li data-start=\"1878\" data-end=\"1945\"><p data-start=\"1880\" data-end=\"1945\">El <strong data-start=\"1883\" data-end=\"1902\">motivo de la devoluci\u00f3n<\/strong> (defectuoso, error, insatisfacci\u00f3n, etc.)<\/p><\/li><\/ul><p data-start=\"1947\" data-end=\"2086\">Entonces te informaremos de la direcci\u00f3n de devoluci\u00f3n y del procedimiento a seguir.<br data-start=\"2017\" data-end=\"2020\">No se aceptar\u00e1 ning\u00fan paquete devuelto sin acuerdo previo.<\/p><h4 data-start=\"2093\" data-end=\"2117\"><strong data-start=\"2097\" data-end=\"2117\">5. Devoluci\u00f3n<\/strong><\/h4><p data-start=\"2119\" data-end=\"2207\">Una vez que hayamos recibido y comprobado el producto devuelto, procederemos al reembolso:<\/p><ul data-start=\"2208\" data-end=\"2486\"><li data-start=\"2208\" data-end=\"2301\"><p data-start=\"2210\" data-end=\"2301\">El reembolso se efectuar\u00e1 por el <strong data-start=\"2248\" data-end=\"2274\">mismo medio de pago<\/strong> utilizado en el momento de la compra.<\/p><\/li><li data-start=\"2302\" data-end=\"2398\"><p data-start=\"2304\" data-end=\"2398\">El plazo de tramitaci\u00f3n suele ser <strong data-start=\"2347\" data-end=\"2370\">de 7 a 10 d\u00edas laborables<\/strong> tras la recepci\u00f3n del paquete.<\/p><\/li><li data-start=\"2399\" data-end=\"2486\"><p data-start=\"2401\" data-end=\"2486\">Los gastos de env\u00edo iniciales no son reembolsables, a menos que nos equivoquemos.<\/p><\/li><\/ul><h4 data-start=\"2493\" data-end=\"2545\"><strong data-start=\"2497\" data-end=\"2545\">6. Productos da\u00f1ados o error en el pedido<\/strong><\/h4><p data-start=\"2547\" data-end=\"2599\">Si recibes un producto defectuoso o incorrecto :<\/p><ul data-start=\"2600\" data-end=\"2806\"><li data-start=\"2600\" data-end=\"2679\"><p data-start=\"2602\" data-end=\"2679\">Ponte en contacto con nosotros en un plazo de <strong data-start=\"2622\" data-end=\"2635\">48 horas<\/strong> desde la recepci\u00f3n con una <strong data-start=\"2657\" data-end=\"2676\">foto<\/strong>.<\/p><\/li><li data-start=\"2680\" data-end=\"2806\"><p data-start=\"2682\" data-end=\"2806\">Seg\u00fan el caso, te ofreceremos un <strong data-start=\"2720\" data-end=\"2731\">cambio<\/strong>, una <strong data-start=\"2736\" data-end=\"2745\">nota de cr\u00e9dito<\/strong> o un <strong data-start=\"2753\" data-end=\"2779\">reembolso completo<\/strong> (incluidos los gastos de env\u00edo).<\/p><\/li><\/ul><h4 data-start=\"2813\" data-end=\"2846\"><strong data-start=\"2817\" data-end=\"2846\">7. Contacto con el servicio de atenci\u00f3n al cliente<\/strong><\/h4><p data-start=\"2848\" data-end=\"2970\">Para cualquier pregunta sobre devoluciones o reembolsos:<br data-start=\"2910\" data-end=\"2913\">\ud83d\udce7 <strong data-start=\"2916\" data-end=\"2942\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2918\" data-end=\"2940\">contact@naturamada.com<\/a><\/strong><br data-start=\"2942\" data-end=\"2945\">\ud83c\udf10 <strong data-start=\"2948\" data-end=\"2970\"><a class=\"decorated-link cursor-pointer\" target=\"_new\" rel=\"noopener\" data-start=\"2950\" data-end=\"2968\">www.naturamada.com<\/a><\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Condiciones de devoluci\u00f3n y reembolso 1. Pol\u00edtica general En Naturamada damos mucha importancia a la calidad de nuestros productos y [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-3465","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Condici\u00f3n de devoluci\u00f3n - Naturamada<\/title>\n<meta name=\"robots\" content=\"noindex, nofollow\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Condici\u00f3n de devoluci\u00f3n - Naturamada\" \/>\n<meta property=\"og:description\" content=\"Condiciones de devoluci\u00f3n y reembolso 1. 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