{"id":3457,"date":"2025-10-22T16:29:43","date_gmt":"2025-10-22T16:29:43","guid":{"rendered":"https:\/\/naturamada.com\/return-condition\/"},"modified":"2026-01-29T14:03:02","modified_gmt":"2026-01-29T14:03:02","slug":"return-condition","status":"publish","type":"page","link":"https:\/\/naturamada.com\/en\/return-condition\/","title":{"rendered":"Return condition"},"content":{"rendered":"\t\t
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Return and refund conditions<\/strong><\/h2>

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1. General policy<\/strong><\/h4>

At Naturamada<\/strong>, we attach great importance to the quality of our products and the satisfaction of our customers.
Each item is carefully prepared and checked before shipping.
However, if a product does not meet your expectations, you have the right to return it under the conditions described below.<\/p>

2. Non-returnable products<\/strong><\/h4>

For reasons of hygiene and food safety, food products (spices, dried leaves, teas, infusions, etc.) cannot be returned or exchanged<\/strong>, except in the event of an error on our part or a defective product on receipt.
Items that have been opened, damaged or used cannot be refunded.<\/p>

3. Returnable products<\/strong><\/h4>

Non-food items<\/strong> (e.g. natural stones, accessories, wellness boxes, etc.) may be returned within 14 days<\/strong> of receipt of order.<\/p>

To be eligible for a return :<\/p>